First Things First - the FireQ Difference

The FireQ Difference

Your FireQ system includes a phone number that is unique to your department. Phone calls and texts will always come from this number so we recommend that firefighters enter the FireQ phone number into their phone contacts.

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Good to know: Firefighters without a smartphone can use the the FireQ system because it sends a true-type text message. There are two types of text messages and when received they look the same but do not act the same. An email-to-text message is a message that is created and sent like an email, but it is received as a text message. An email address is created using a cellular phone number. Delivery relies on a number of inter-connected servers which can slow delivery and there is no way to track if a message has been successfully delivered.

A true-type text message (also known as SMS or short message service) is a message sent from one cellular phone number to another. On cellular networks, true-type texts have a higher priority than email for transmission which ensures more reliable delivery. Text messages also provide delivery reporting. You can reply to a true-type text message.

Text alerts from FireQ look like this.

FireQ text message